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Author: Kapil

Nanuku Auberge: Where True Fijian Hospitality Lives

When it comes to business, customer experience is the “last great differentiator” because price and product can be imitated. With…

Pay Up or Piss Off – The Cost of Poor Communication

Communication is an integral part of the human experience. Despite superior developments in communication technology, under-communication remains an anathema in…

Good, Cheap or Fast Service – Which Two Do You Pick?

As a consumer, making the right choice can be arduous… Let’s explore the above options for a moment through the…

What That Free Email Address Says About Your Business

It’s 2017 but I’m not here to join the masses and talk about how your business should invest in live streaming….

Fiji: 2016 Year in Review [Infographic]

From moody mother nature to top Olympic honors, and plenty in between, 2016 has been a momentous year for Fiji….

Diwali: Lighting up Fiji’s Business Relationships

As we enter the week of Diwali, there is a sense of excitement and nostalgia in the air. In fact,…

Fiji’s Highlands: The Nautilus Experience

They say ‘travel broadens your mind and widens your horizons’, and that you can learn a lot from a trip…

Sky Pacific: On the Horns of a Dilemma

When Sky Pacific was acquired by Digicel near the end of 2015, the hope in Fiji was that this would…

Sevens Heaven: 5 Learnings from Fiji’s Golden Journey

Unless you’ve been living in a cave for the last week or so, you’d know about Fiji’s Men’s Sevens team…

Customer Service – Going the Extra Mile or Not Giving a F*** ?

A few months ago, a photo of a lanky young shop assistant helping a visually impaired old lady in a…

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