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Category: Customer Service

When Customer Needs Trump Rivalry

I recently came across an interesting LinkedIn discussion posted by Gavin Sloan, which received a number of surprisingly vehement responses.The…

Pay Up or Piss Off – The Cost of Poor Communication

Communication is an integral part of the human experience. Despite superior developments in communication technology, under-communication remains an anathema in…

Good, Cheap or Fast Service – Which Two Do You Pick?

As a consumer, making the right choice can be arduous… Let’s explore the above options for a moment through the…

Sky Pacific: On the Horns of a Dilemma

When Sky Pacific was acquired by Digicel near the end of 2015, the hope in Fiji was that this would…

Customer Service – Going the Extra Mile or Not Giving a F*** ?

A few months ago, a photo of a lanky young shop assistant helping a visually impaired old lady in a…

Customer Service Happens at Every Level, and It’s Everyone’s Business

I’ve been thinking a lot lately about customer service; how it works at every point of contact we have with…

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